In short: we collect only what Arnaki needs to work: your account details, the cards you add, and your activity on the marketplace and in chat. Card numbers and codes are stored encrypted. We don't sell your information, use it for advertising, or track you. You can delete your account from inside the app at any time.
1. Who we are
This policy explains how Arnaki ("the app", "we") collects, uses and keeps personal information when you use the app and this website, and it forms part of our Terms of Use. If this English version and the Hebrew version differ, the Hebrew version prevails.
2. What we collect
Information you give us
- Account details: name, email address, phone number and password. Passwords are stored only as a hash, which we cannot read.
- Gift cards, vouchers and store credit you add: the brand, card number, security code or PIN if you enter one, the amount or balance, and the expiry date.
- Credit and club cards for perks: only the card type (for example the issuer or club) and a nickname you choose. We do not collect credit card numbers.
- Marketplace activity: listings you publish (brand, amount and any details you choose to add), swap offers you send or receive, and ratings.
- Chat: the messages you send to other users, and any reports or blocks you make.
- Seller approval: your full name and acceptance of the seller terms. If we ever ask for more verification details, we'll update this policy and ask for them explicitly.
- Support requests: the content of messages you send us.
Information collected automatically
- Preferences: language and country, based on your device's region settings.
- Notification token: if you allow notifications, an identifier that lets us notify you (for example about a new chat message).
- Technical data: device type, operating system and app version, IP address and server logs, and crash reports that help us fix bugs. We filter personal and card details out of crash reports.
3. What we don't collect
- GPS location, contacts, photos or microphone access.
- Advertising identifiers, or tools that track you across other companies' apps and websites.
- Payment details: no payments are made in the app in its current version.
4. How we use information
- To run the service: store and show your cards, calculate Smart Pay recommendations, show perks and coupons, and enable listings, swap offers and chat.
- To keep people safe: approve sellers, prevent fraud and abuse, and handle reports.
- To provide support and send service messages, such as a new-message notification or notice of a change to our terms.
- To improve the service, based on technical and aggregated information.
- To comply with legal obligations.
We don't sell personal information, use it for targeted advertising, or share it with advertisers. We send marketing messages only if you explicitly agree, and you can always opt out.
5. Who we share it with
- Other users: your username, the listings you publish (without the card number or code), offers exchanged between you, ratings, and chat messages with the person you're talking to. Your phone number isn't shown to other users unless you choose to share it. Once a swap is accepted, the transferred card's details, including its number and code, are available to its new owner.
- Service providers working for us: cloud hosting and database, notification delivery (Apple and Expo), crash reporting and email delivery. They receive only what they need to provide their service and are obliged to protect it.
- When required by law: if a law, court order or competent authority requires it, or to protect the rights, property or safety of our users and Arnaki.
- Business changes: in a merger, acquisition or transfer of the business, information moves to the successor, subject to this policy.
6. Storage outside Israel
Our infrastructure providers may store and process information on servers outside Israel, for example in the United States or Europe. When that happens, we make sure the transfer complies with Israeli law and uses appropriate safeguards.
7. Security
- Traffic between the app and our servers is encrypted (TLS).
- Card numbers, security codes and PINs are stored encrypted on our servers.
- Passwords are hashed, and your sign-in token is kept in your device's secure keychain.
- Access to information on our side is limited to people who need it for their work.
No system is perfectly secure. If we discover a security incident that affects you, we'll notify you and the authorities as the law requires.
8. How long we keep it
We keep information for as long as your account is active. After you delete your account, personal information is deleted or anonymized within 30 days. Information we must keep by law, or need to handle a complaint, fraud or dispute, is kept only for as long as that requires.
9. Your rights
Under Israel's Protection of Privacy Law, 5741-1981, you may review the information we hold about you, ask us to correct inaccurate information, and ask us to delete information. Some of this you can do directly in the app (editing your details and deleting your account). For anything else, email privacy@arnaki.app and we'll respond within 30 days. You can turn off notifications at any time in your device settings.
10. Deleting your account
You can delete your account at any time in the app: Profile → Delete account. This removes your account details, cards and listings and cancels open offers. More on the Delete your account page.
11. Minimum age
The service is intended for people aged 18 and over. We don't knowingly collect information from minors, and if we learn that a minor has opened an account, we'll delete it.
12. This website and cookies
The arnaki.app website doesn't use cookies, analytics or advertising tools and doesn't load content from third-party servers. The website's hosting provider may keep basic technical logs, such as IP addresses, for security purposes.
13. Changes to this policy
We may update this policy from time to time. The date of the latest update appears at the top of this page. We'll let you know about a material change in the app or by email before it takes effect.
14. Contact us
Privacy questions: privacy@arnaki.app